Disclosure Statement


1. General Terms


a) Availability of our disclosure statement

The latest version of our disclosure statement is available at https://roundtheblock.com.au/disclosure

You may review the date of change to our disclosure statement by going to https://roundtheblock.com.au/disclosurechanges for a copy of a particular disclosure statement, please email us with the date of disclosure statement in the email body at: contact@roundtheblock.com.au

A link to this document is available on our checkout page prior to your submission of acceptance. By proceeding with your transaction, you agree to be bound by the terms and conditions under our privacy policy, terms and conditions and disclosure statement.

b) Variance of Terms and Conditions

Our Terms and Conditions may be varied at any time by the issuer Round The Block Pty Ltd. Information stating the applicable variations and changes will be made available at www.roundtheblock.com.au/disclosurechanges

c) Expiry Date of benefits

Expiration dates do not apply to any transactions made via BPAY or bank transfer.

eGift Cards/Vouchers date of expiration may vary depending on the participating merchant provider. Please pay attention to the expiry periods and dates shown. Any unused value after the expiry date of any eGift card or voucher will not be refunded or credited. When you convert into a participating merchant’s eGift card or voucher, the conversion is final and cannot be reversed. eGift cards and vouchers are not reloadable.

In the event of a failed transaction from digital currency to bank transfer/BPAY/eGift Card purchase, a 24 month expiry date applies. If you do not make any reasonable attempt in contacting us within 24 months, the funds will be forfeited. The payment date of any bill can be found in your online members section by visiting https://roundtheblock.com.au/users/orders


2. Payments


a) Mistaken and Unauthorised transactions

All payments/eGift card purchases are final.

If a mistaken or unauthorised transaction occurs on a bank transfer of BPAY transaction, you will need to contact the biller (or payee) directly to recover the funds. While we will assist to try to recover funds that have been transferred by mistake, we accept no liability for mistaken or unauthorised payments.

If an eGift card purchase has been sent to an incorrect email address please contact us immediately so that we can try to recover the gift card and re-generate the gift card voucher. If the gift card has been converted to a major retailer gift card we may not be able to recover the gift card. If the recovery of your gift card is made unavailable by our gift card supplier, your gift card will then be forfeited. Gift cards are provided and managed by Unified Incentive Pty Ltd ABN 53 157 818 427, operating under the name GiftPay. To view their privacy policy please go to https://www.giftpay.com.au/business/privacy.aspx

b) Under payments and over payments

If you initiate a payment of cryptocurrency different to the exact cost on the checkout page, your exchange may not be complete. After a failed payment you will be instructed to contact support and may be required to re-submit payment for the correct amount in order to complete the exchange at the updated cryptocurrency exchange rate.


3. Refunds


a) Refunds issued in AUD

Any refunds issued will be made in AUD to your nominated Australian bank account.

b) Refunds to email or cryptocurrency address owner

Refunds can be made to:

  1. The Round The Block verified account holder who imposed the transaction

  2. the owner of the email address originally supplied in the bill payment


4. Customer Credit


a) Limit of $1,000 per transaction for BPAY and eGift Card Purchases

BPAY Transactions are limited to a maximum of $1,000 per transaction. You may pay up to $50,000 of bills per day, and you may divide BPAY Transactions across multiple bills up to the value of $50,000.

b) Limit of $50,000 per bank transfer transaction.

Transactions to bank accounts are limited to a maximum of $50,000 each.

c) Viewing transactions

You may view all your historical transaactions by going to https://roundtheblock.com.au/users/orders you must be signed in to view this page.


5. Fees and Charges


a) No fees or charges

There are no fees or charges for using our service/s.

b) Variance of fees or charges

Fees and charges are subject to change during the life of this facility. If fees or charges change, information about changes to fees and charges will be displayed prominently on our website and mobile apps, emailed to all users of the facility, and made public across our social media platforms.


6. Rewards


Redemption

To redeem one of our member rewards please visit our rewards page https://roundtheblock.com.au/rewards

Once your reward has been chosen and your points have been deducted, your choice in reward is final and cannot be exchanged, cancelled or refunded outside of Australian Consumer Law requirements (e.g your product is faulty or is not as described, etc.)

Changes

Our rewards will change from time to time dependent on availability of the product/s, popularity and our choice to update and change the rewards. We reserve the right to make these changes at any time, without prior notice and at our absolute discretion, irrespective of the effect on members points.

Delivery

Where applicable, rewards will be sent via a registered postal service or email address within 2-3 days of redemption. If posted, rewards will be sent directly to Australian postal addresses only.

Delivery Time

We put all reasonable measures on posting all rewards within 5-7 business days. The reward will typically be sent through Australia Post or another registered postal service. Delivery time will be bound by the postal service at the time the item has been sent. Typical handling time will increase expected time by up to 7-10 business days. Most items will be received within 17 business days. Some items may be sent through third party providers with an expected postal delivery within 5-7 business days unless otherwise specified. You must contact us as soon as possible if you do not receive your reward within the specified delivery time. If your reward is not received within 17 business days of being requested, please contact us at contact@roundtheblock.com.au


Claims for non-delivery

To assist us to manage your claim, you must make any claim for non-delivery within two months of requesting the reward. A claim for damage must be made within 7 days of delivery. Without limiting our general exclusion of liability under our Terms and Conditions, or any applicable consumer guarantee under the Australian Consumer Law, any liability in relation to a non-delivery or damage during delivery is excluded, to the extent permitted by law, if you do not make a claim within the required period.

Availability

All merchandise rewards are subject to availability. Where there is a stock shortage or delay, we may substitute a product of equal or greater value. We may also contact you to discuss extended delivery on certain items. If, by an agreed discretion you’re happy to have an extended time to receive the reward, we may be able mutually agree on extended delivery time.

Cash Rewards

Cash rewards are only available to Australian bank accounts. You must ensure that the account details entered at the time of claim are correct.