The choice is in your hands!
You can use your iChoose VISA prepaid card at over 24 million retailers worldwide. Whether you are purchasing high street fashion, electrical products, online shopping, dinner out, flowers, petrol, sports tickets, movie tickets, travel, furniture, jewellery, something for the kids, or something special for yourself – you can see the options are endless – this card will definitely give you the freedom of choice!
Please sign your card immediately. Before you activate or use your card, you should read and understand this User Guide and the full listing of card
Terms and Conditions available at ichoose.mycardplace.com to ensure correct use of the card.
Activating your card
You must activate your card prior to its use. There are two ways to activate your card:
1) ACTIVATING YOUR CARD ONLINE
A. Go to the website ichoose.mycardplace.com
B. Enter your card number under the Activate/ Register Card section at the bottom of the login panel, then click on the Activate/Register button
C. Follow the prompts throughout card activation and registration to set both your PIN and your User ID and Password which you will need to enter when returning to the ‘My Card Place’ cardholder website.
2) ACTIVATING YOUR CARD VIA PHONE
A. Phone the automated 24 Hour Customer Assistance service on 1800 914 332.
B. You will be prompted to enter your 16 digit card number by pressing the keypad on your phone.
C. You will then be prompted to enter your phone number for verification.
D. After activation, you will need to visit the ‘My Card Place’ website to register your card. Enter your card number under the Activate/Register Card section at the bottom of the login panel, then click on the Activate/Register button. Here you can set your User ID and Password which you will need to enter when coming back to the ‘My Card Place’ cardholder website during activation, you will be able to set a 4 digit PIN. You will use this PIN when prompted by a merchant when purchasing goods or using your card at an ATM. Keep this PIN safe and secure. Do not write this PIN on your card or disclose it to anyone.
Using your card Activate, check balance and shop, it really is that easy! Always press “Credit” and enter your 4 digit PIN when prompted by the merchant or when using your card at an ATM. Please view the fees and charges section of this user guide as some card transactions will incur a fee.
Forgotten user ID & password?
If you have forgotten your User ID or Password, click on the “Forgot Your Password” or “Forgot Your User ID” button and follow through the prompts to retrieve or reset your information.
If you have forgotten your PIN, you will need to call 24 Hour Customer Assistance on 1800 914 332 to retrieve your PIN. This is an automated service and phone charges apply. Alternatively, you can contact us from ichoose.mycardplace.com. We will reset your PIN to the last 4 digits of the phone number provided and notify you once this has been completed. Entering an incorrect PIN
Ensure you know your PIN prior to using your card.
Should you enter your PIN incorrectly 3 times your card will be blocked and you will need to contact Customer Assistance on 1800 914 332 to retrieve your PIN. Declined transactions will also incur a fee so be sure you know your PIN.
There are a few things to consider when using your card. Declined transactions will incur a fee so ensure you are aware of the points below.
• Make sure you have activated your card.
• You cannot use your card to “pay at the pump” at petrol stations. You will need to pay for fuel in store.
• Cards cannot be used for any form of internet gambling.
• Purchases made at Visa merchants in a 24 hour period are limited to $5000 should you have sufficient balance to cover the transaction.
• Funds withdrawals from ATM’s in a 24 hour period are limited to $500 .
• You cannot set up a direct debit, re-occurring transactions or instalment payments on your card.
• You can use your card at restaurants, hotels, rental car companies, mail order purchases and cruises but be aware that these service orientated merchants will most likely automatically factor in a tip or incidentals (in the case of hotels) of up to 10%. If your bill plus the additional 10% exceeds the available balance on your card, the transaction may be declined.
Checking your card transactions & balance
You can check your card’s available balance and complete transaction history at any time free of charge online at ichoose.mycardplace.com
You can also check your available balance via our automated service by phoning 24 Hour Customer Assistance on 1800 914 332. Phone charges apply.
Adding funds to your card
Your card is reloadable. Funds can only be added by Round The Block in accordance with Round The Block Terms
You cannot personally add funds to your card. Currencies & exchange rates Your card is loaded with Australian dollars.
You can, however, use your card in any country around the world that accepts VISA prepaid to make purchases and withdraw funds from ATM’s. Funds will be withdrawn in the local currency.
Transactions made in a currency other than
Australian dollars will be subject to foreign exchange fees. These fees can be viewed online at ichoose.mycardplace.com.
Lost or stolen cards
Should your card be lost or stolen, you need to act as quickly as possible to have the card cancelled. To report a lost or stolen card please phone 24 Hour Customer Assistance on 1800 914 332. You will not need to enter your card number, just wait for the prompts to report a lost card.
Should a replacement card be issued, any remaining available balance will be transferred to the new card less a $15.00 card replacement fee and any applicable phone charges.
Should your Card be retained by an ATM, the
card is deemed to be lost or stolen and hence
cannot be recovered.
The expiry date is printed on the front of your card. Please note that you will need to use any available balance on your card prior to expiry. Any funds on your card at the point of expiry will be forfeited.
Funds will not be transferred to a new card. New cards are only issued by the program sponsor if you are still eligible under the program or promotion Terms and Conditions.
Fees and charges
This is a summary of the complete card Terms and Conditions. Please visit ichoose.mycardplace.com for a full listing. Activating and using your card is
acceptance of the card Terms and Conditions. The information in this User Guide is general information only. It is not a substitute for the cardholder Terms
and Conditions, which comprise the contract between you and the issuer of the card.
Online services & assistance
The ‘My Card Place’ website ichoose.mycardplace.com
offers online, free of charge information and
• A full listing of your Card Terms and Conditions
• Card activation
• Transaction history and account balances
• Changing your PIN
• Free online query service through “Contact Us”
• Frequently asked questions
Alternatively you can phone 24 Hour Customer
Assistance on 1800 914 332 (Phone charges apply).
If phoning from outside Australia +1 510 982